Last updated: August 5, 2025

This Privacy Policy describes how Friends Hostel (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a booking through friendshostelphuket.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to users of our Services, including customers, website visitors, or any individual whose personal information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

We will revise the “Last updated” date accordingly and comply with any legal notification requirements.

How We Collect and Use Your Personal Information

We collect personal information directly from you, automatically via the Site, and from third parties including Online Travel Agencies (OTA).

We use this information to:

• Provide and improve our services
• Complete and manage your bookings
• Report required guest information to Thai Immigration, as mandated by law
• Communicate with you and provide customer support
• Comply with applicable legal obligations
• Protect our services and prevent fraud or misuse

What Personal Information We Collect

1. Information You Provide:

• • Name, email address, phone number, billing address
  • Booking details
  • Account login credentials (if applicable)
  • Communications you submit via contact forms or email
  • Passport copies collected solely for compliance with Thai legal requirements. This includes guest registration and reporting to Thai Immigration authorities. These documents are not shared with third parties.

2. Information Collected Automatically:

• • Device and browser type
  • IP address and geolocation data
  • Site usage data (pages visited, time spent, etc.)
  • Cookies and similar tracking technologies

3. Information from Third Parties:

• • Payment processors (to validate transactions)
  • Marketing and analytics partners (to improve our services and advertising)

LEGAL COMPLIANCE

We comply with relevant privacy and data protection regulations, including:

• The General Data Protection Regulation (GDPR) of the European Union
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Thailand’s Personal Data Protection Act (PDPA, B.E. 2562)

How We Use Your Personal Information

• To process bookings and provide related services
• To send booking confirmations, receipts, or updates
• To detect and investigate fraud, abuse, or security incidents
• To improve our services and user experience

Cookies

We use cookies and similar technologies to:

• Enable key site functionality
• Remember your preferences
• Support guest personalised experience

You may disable cookies via your browser settings, although doing so may affect certain features. We recognise the Global Privacy Control (GPC) signal.

How We Disclose Personal Information

We may share your data with:

• Trusted service providers (e.g., payment processors)
• Marketing and analytics partners
• Legal authorities, when required
• Affiliates in accordance with data protection laws

We do not sell or share sensitive personal data without your consent. If required, we may use some data for limited advertising purposes with your permission.

CHILDREN’S PRIVACY

We do not knowingly collect information from children under 16. If you believe we have collected data from a minor, please contact us.

THIRD-PARTY WEBSITES

Our Site may link to external websites. We are not responsible for their privacy policies or content. Please review those third parties’ privacy statements before sharing data.

SECURITY AND RETENTION

We implement reasonable security measures to safeguard your data. However, no system is completely secure. Retention depends on our legal, operational, and contractual obligations.

YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

• Access or request a copy of your personal data
• Correct or delete inaccurate data
• Opt-out of targeted advertising or data sharing
• Restrict or object to data processing
• Request data portability
• Withdraw consent or file a complaint

To exercise these rights, contact us using the details below. We may verify your identity before processing certain requests.

INTERNATIONAL USERS

Your personal data may be transferred and processed outside your country of residence. We ensure such transfers comply with applicable data protection laws, using mechanisms like the European Commission’s Standard Contractual Clauses.

CONTACT US

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: support@friendshostelphuket.com

Phone: +66 96 634 8846

Address: 106/16 Villa No.1, Thalang District, Phuket 83110, Thailand

We are the data controller of your personal information under applicable privacy laws.