Terms of service
Rules and conditions for using our website, making a reservation, and staying with Friends Hostel & Retreat.
These Terms of Service (“Terms”) govern your access to and use of the website at friendshostelphuket.com and related booking or guest services operated by Friends Hostel & Retreat (“we”, “us”, “our”) in Phuket, Thailand. By using our website, submitting an inquiry, or completing a reservation, you agree to these Terms. If you do not agree, please do not use our Services.
Specific cancellation windows, rates, and house rules may also appear on your booking confirmation, at check-in, or on third-party platforms where you booked. Those terms form part of your contract with us where they apply.
1. Who we are
We operate Friends Hostel (shared accommodation) and Friends Retreat (private bungalows), near Phuket International Airport. A separate business, Super Chef restaurant, is located adjacent to our properties. Restaurant purchases are subject to the restaurant’s own terms and pricing.
2. Eligibility and use of the website
You must be at least 18 years old to make a reservation on behalf of yourself or your group. You agree to provide accurate information when booking or contacting us, and not to misuse the Site (including attempting unauthorized access, scraping, or transmitting malware).
3. Reservations and contracts
A reservation becomes binding when confirmed by us or our authorised booking channel (including direct bookings and online travel agencies). You are responsible for the accuracy of guest names, dates, and contact details. We may refuse service or cancel bookings that appear fraudulent, abusive, or in conflict with law or house rules.
4. Guest conduct
You agree to respect other guests, staff, neighbours, and property. Prohibited conduct includes violence, harassment, illegal activity, excessive noise after quiet hours, smoking where not allowed, and damage to rooms or common areas. We may remove guests who breach these rules without refund where permitted by law and your rate rules.
5. Check-in, identification, and immigration
We may require valid government-issued photo ID and, where required by Thai law, passport details or copies for all guests. You authorise us to collect and retain this information for legal reporting purposes. Failure to provide required documentation may result in denied check-in.
6. Payments and charges
Rates are quoted in the currency shown at the time of booking unless stated otherwise. You authorise us and our payment partners to charge the payment method you provide for room charges, taxes, fees, and authorised extras (e.g. damages or missing keys). Third-party bookings are also subject to that channel’s payment and dispute rules.
7. Cancellations and changes
Cancellation and change policies depend on the rate and channel you booked. Where you book direct with us on a flexible rate, we typically offer free cancellation up to 24 hours before arrival unless your confirmation states otherwise. Non-refundable or promotional rates may not be changeable. Contact us or your booking channel for specific conditions.
8. Limitation of liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our aggregate liability arising out of your stay or use of the Site is limited to the amount you paid us for the stay giving rise to the claim, except where limitation is prohibited by law.
We are not responsible for delays or failures due to events outside our reasonable control (including natural disasters, utility outages, government action, or travel disruptions). You remain responsible for your belongings; use lockers and safes where provided.
9. Disclaimer
The Site and on-site amenities are provided “as is”. We do not warrant uninterrupted or error-free service. Descriptions, photos, and maps are for general information and may change over time.
10. Intellectual property
Content on the Site (text, graphics, logos, layout) is owned by us or our licensors. You may not copy, modify, or distribute it without permission, except for personal, non-commercial viewing or sharing links to our Site.
11. Third-party links
Our Site may link to OTAs, payment providers, maps, or social networks. Those services have their own terms. We are not responsible for third-party content or practices.
12. Privacy
Our collection and use of personal data is described in our Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will change accordingly. Continued use of the Site after changes constitutes acceptance, except where applicable law requires additional notice or consent.
14. Governing law and disputes
These Terms are governed by the laws of Thailand, without regard to conflict-of-law rules. Courts in Phuket, Thailand, shall have exclusive jurisdiction over disputes arising from these Terms or your stay, subject to mandatory consumer protections that may apply in your home country.
15. Contact
Questions about these Terms:
Phone: +66 96 634 8846
Email: support@friendshostelphuket.com
Address: 106/16 Villa No.1, Thalang District, Phuket 83110, Thailand
These Terms are provided for general information and do not constitute legal advice. Have them reviewed by qualified counsel for your jurisdiction and business structure.